Chat wap hard

Voice authentication can be done either in active (e.g.using a set passphrase) or in passive mode (the user speaks naturally to the call center representative and after a period of time is either authenticated or rejected).Importantly, it reduces the often lengthy time spent authenticating a customer and the representative does not ask the sometimes inane security questions of a customer which only further annoys them.Voice authentication along with traditional ANI schemes (where you use the originating number to identify the customer and their most recent information, requests or transactions are provided to the service agent) enables more certain authentication as well as the ability to immediately launch into the issue or service the customer is trying to achieve.Thus, the technology is not a replacement for the human touch, but an augment to knowledgeable personnel who are empowered to provide the services your customers need.If your staff are without such skills and authority, a technologically savvy service desk will only compound your customers’ frustration with your services and miss opportunities to win in the digital age.

I recommend a passive implementation as it seems less likely to be ‘cracked’ (there is no set passphrase to record or impersonate with) and it results in a more natural human conversation.Below are the details of these techniques and suggestions on how best to leverage these technologies.Importantly, remember that the service desk is a critical human interface during those service ‘moments of truth’, and must be a reliable and effective channel that works as a last resort.Proactive Chat: Proactive chat can greatly lift the performance of your customers’ interaction with your website and not just by reducing abandons on a complex web page.You can use it for customers lingering over FAQs and help topics or assist customers arriving from other sites with known campaign referrals.

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