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In addition, each chat is overseen by a highly trained Online Hotline Supervisor to ensure all visitors have a positive and helpful hotline experience.
When you are done chatting with the support specialist, you have the opportunity to leave feedback for RAINN about your experience with the Online Hotline. User feedback helps us to continuously improve the Online Hotline and offer a service that best fits our users’ needs.
If you have a query about breast cancer or breast health, just want to talk things through or find more support, our breast care nurses are only at the end of a telephone line.
We provide tailored information and specialist support to anyone affected by breast cancer or with queries about breast health.
Trained RAINN support specialists operate the Online Hotline out of the Washington, DC and New York City metropolitan areas and have helped more than 300,000 users since its launch in 2006.
Beginning in 2015, Online Hotline sessions have been available in Spanish as well as English.
Out of hours you can also leave a voicemail and we’ll phone you when we’re next open, usually first thing in the morning.
The Online Hotline works like other instant messaging and online chat systems, but with enhanced security measures.
You'll enter a private chat with a trained RAINN support specialist and chat live by typing messages back and forth.
For hearing and speech impaired, please contact Relay Missouri 1-800-735-2466/voice or 1-800-735-2966/text phone.
NEW: Online reporting is now available for mandated reporters only and should only be used to report non-emergencies.